In order to assist clients, Rock Rose Therapy TX is providing information for accessing health care records, contacting the state licensing authority and filing a consumer complaint.
To Access Health Care Records
Request Records
Clients have a right to their health care records and in order to access those records specific steps need to be followed.
To access health care records, submit a written request via email for the Authorization for Release of Health Information. This form must be completed, signed, and returned to the practice before records can be released.
Include the client’s full legal name, date of birth, and a clear and specific description of the records being requested.
All requests are subject to identity verification and reasonable fees may be applied for transmission of records as permitted by HIPAA and Texas law.
Records will be provided within the timeframe required by HIPAA and applicable Texas law. Extensions may be permitted as allowed by law, and the client will be notified if an extension is necessary.
Requests by Authorized Representatives
If records are requested on behalf of another individual, the requester must provide documentation demonstrating legal authority to act on the individual’s behalf. Acceptable documentation may include, but is not limited to:
- Court-appointed guardianship documentation
- Valid medical power of attorney
Privacy and Confidentiality
To safeguard the privacy and confidentiality of protected health information (PHI), this practice reserves the right to verify the identity and authority of any individual requesting access to records. All disclosures are made in compliance with HIPAA Privacy Rule requirements and applicable state law.
Questions
For questions regarding access to records or this policy, please contact the practice using the contact information listed on this website.
Contact the Texas Behavioral Health Executive Council
To contact the Texas Behavioral Health Executive Council (BHEC), which oversees behavioral health licensing boards in Texas, use the information below:
Texas Behavioral Health Executive Council
Website: https://www.bhec.texas.gov
Contact Page: https://www.bhec.texas.gov/contact-us
The Council can provide information regarding licensure, regulations, and the process for filing a consumer complaint.
File a Consumer Complaint
If you believe your rights have been violated or you wish to file a consumer complaint, you may contact the Office of the Texas Attorney General’s Consumer Protection Division.
You can file a complaint online at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
This process is independent of the practice and allows consumers to raise concerns related to services provided in Texas.
These disclosures are provided in accordance with Texas House Bill 4224 and Texas Health & Safety Code §181.105.